How can I speak to an earthbath® customer service agent?
Please call us at (415) 355-1166 Monday-Friday between the hours of 9am-5pm PST.
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General FAQs
Get answers to frequently asked questions about the earthbath® brand, and our mission and values.
What is the earthbath® Happiness Guarantee?
If you're not completely satisfied with our products, simply return your purchase to the original seller or contact us within 90 days from the date of purchase so we can make it right.
Why are your products more expensive than other brands I see at the pet store?
earthbath® products are made in the USA with natural and organic ingredients. Better quality ingredients and manufacturing in the USA is, as you can imagine, more expensive to do.
Are earthbath® products biodegradable?
Yes, the ingredients in earthbath Shampoos and Spritzes are biodegradable.
Are earthbath® products certified organic?
Because water represents more than 5% of the ingredient content in our shampoos, it is unable to be certified organic.
Are earthbath® products tested on animals?
Absolutely not! earthbath® products are animal cruelty free and contain no animal ingredients or by products.
Do earthbath® products expire?
We do not print expiration dates on products. As long as a product is not diluted, it should last at least a few years from time of purchase. Once diluted, please use within 24 hours to avoid spoilage.
Can I use earthbath® shampoo on myself?
The difference between human shampoo and pet shampoo is the pH balance: for pets, the pH is neutral since their skin is sensitive, whereas human shampoos tend to be more acidic.
Will earthbath® products help reduce human allergies?
We suggest regularly using earthbath Grooming Wipes to control dander, shedding and residual saliva that remain in dog’s and cat’s fur as a first line of defense against allergies.
What do I do if my pet has an allergic reaction?
If your pet has any allergic reaction, please call your veterinarian immediately.
Does earthbath® offer product refills?
Yes, we offer gallon-size refills of our most popular shampoos. These will refill a pint-sized bottle eight times.
How can I collaborate with earthbath® on social media?
Please DM us on Instagram @earthbath_pet or Facebook @earthbath. We look forward to hearing from you!
Can I get some earthbath® samples?
Your local pet retailer may have earthbath® samples available, so please do not hesitate to ask at your favorite local pet store.
Which organizations does earthbath® support?
We are proud to offer a Rescue & Service Dogs Program to support non-profit organizations focused on the care and placement of homeless pets and service dogs.