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earthbath® Help Center

<p id="isPasted">We process most orders within 1 business day. If it has been less than one business day since you placed your order with us on earthbath.com, it&apos;s possible we can still help you change your order. Please contact us right away at (415) 355-1166, Monday-Friday 9am-5pm PST.&#xA0;</p><p>If you placed your order with a third party online retailer linked from our site, please contact that retailer so they can assist you with any order changes.</p>

Please contact us right away at (415) 355-1166, Monday-Friday 9am-5pm PST.

Can I change or cancel my order after it's placed online?

Order FAQs

How can I dilute earthbath® Shampoos and Conditioners?

Do I need to dilute earthbath® shampoo before using?

What is the pH level of earthbath® shampoos?

Does earthbath® have a tearless shampoo?

What earthbath shampoo can I use on my cat?

Why can't I use earthbath® Dirty Dog Shampoo on my cat?

Can I use earthbath® Conditioner as a leave in conditioner?

What should I do if I get shampoo in my pets' eyes?

My dog got some earthbath® Shampoo in her mouth. Do I need to call the vet?

Shampoos & Conditioners

What are the differences between the new and improved earthbath® Grooming Wipes vs. the legacy hard tub wipes?

Are earthbath® Grooming Wipe pouches recyclable?

Are earthbath® Grooming Wipes flushable?

Can I use earthbath® Grooming Wipes on my dog or cat's face?

Will earthbath® Eye Wipes remove tear stains?

What is the difference between earthbath® Eye Wipes and Facial Wipes?

I forgot to close my wipes and now they are dry. What do I do?

Grooming Wipes

How often can I use earthbath® Spritzes on my dog?

Can I spray earthbath® No Chew Spray on furniture or shoes?

Can I use earthbath® Spritz on my cat?

Spritzes & Sprays

Product FAQs

Are earthbath® products gluten free?

What is the "vegetable-derived conditioner and detangler" ingredient in earthbath® Conditioner?

Is tea tree oil safe to use on my pet?

Why do some earthbath® products contain tea tree oil or eucalyptus oil? I heard they were toxic to pets.

Why do earthbath® cat products contain aloe vera? I thought it was toxic to cats.

Do earthbath® products contain methyldibromo glutaronitrile or phenoxyethanol (phenoxytol)?

Ingredient FAQs

Can I just use baby shampoo on my dog?

Can I just use Dawn dish soap to wash my dog?

Can I just use baby wipes on my dog?

Why should I wash my cat?

Is it necessary to use conditioner after shampoo?

How often can I wash my pet with earthbath® products?

My dog has fleas. Can earthbath® help?

Are earthbath® shampoos flea treatment compatible?

How soon can I wash my pet after applying topical flea treatments?

My dog has really dry skin. What products can I use?

My dog has really itchy skin. What products can I use?

My pet has really sensitve skin. What products can I use?

Are earthbath® products safe to use on other pets like rabbits, hamsters, etc.?

Pet Grooming FAQs

How can I speak to an earthbath® customer service agent?

What is the earthbath® Happiness Guarantee?

Why are your products more expensive than other brands I see at the pet store?

Are earthbath® products biodegradable?

Are earthbath® products certified organic?

Are earthbath® products tested on animals?

Do earthbath® products expire?

Can I use earthbath® shampoo on myself?

Will earthbath® products help reduce human allergies?

What do I do if my pet has an allergic reaction?

Does earthbath® offer product refills?

How can I collaborate with earthbath® on social media?

Can I get some earthbath® samples?

Which organizations does earthbath® support?

General FAQs

How can I open a wholesale account with earthbath®?

I would like to use earthbath® products in my grooming salon or pet wash. How can I order your products?

How do I add my store location to the earthbath® store locator?

My business information is incorrect in the earthbath® store locator. How can I get it corrected?

Can I change or cancel my order after it's placed online?Updated 2 years ago