If you ordered directly from our website, you will receive an order confirmation email with tracking number after the order is shipped

If you ordered directly from our website, you will receive an order confirmation email with tracking number after the order is shipped. You can use the tracking information to see where your package is in the delivery process.If you have not received an order confirmation, please <a href="/hc/en-us/requests/new" rel="noopener noreferrer" target="_blank">contact us</a>.

Where is my earthbath® order?

Please contact us right away at (415) 355-1166, Monday-Friday 9am-5pm PST.

We process most orders within 1 business day. If it has been less than one business day since you placed your order with us on earthbath.com, it&apos;s possible we can still help you change your order. Please contact us right away at (415) 355-1166, Monday-Friday 9am-5pm PST.&#xA0;If you placed your order with a third party online retailer linked from our site, please contact that retailer so they can assist you with any order changes.

Can I change or cancel my order after it's placed online?

Please see our shipping policy for more information.

Please see our <a href="https://www.earthbath.com/policies/shipping-policy" id="isPasted" rel="noopener noreferrer" target="_blank">shipping policy</a> for more information.

What do you charge for shipping?

ShipInsure is a premium package protection provider for earthbath. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. Should you encounter any un

<h2 id="isPasted">ShipInsure: Protect Your Packages with Confidence!</h2>ShipInsure is a premium package protection provider for earthbath. When you choose to add ShipInsure to your order in the cart,&#xA0;you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.Shipinsure&#x2019;s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed.Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.You can quickly file a claim by clicking&#xA0;<a href="https://earthbath.shipinsure.net/" rel="noreferrer noopener">here</a>.Note:&#xA0;If your earthbath order does not have ShipInsure Package Protection, please <a href="https://earthbath.com/pages/contact-us">contact us</a> for further assistance.<h3 id="faqs">FAQs</h3>How do I file a claim with ShipInsure?If you have purchased ShipInsure Package Protection, you&apos;ll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).In case you did not receive an email from Shipinsure, here&apos;s how you can file a claim:<ol><li>Navigate to the&#xA0;<a href="https://earthbath.shipinsure.net/" rel="noreferrer noopener">File a Claim</a> page.</li><li>Provide Shipinsure with your&#xA0;Email&#xA0;and&#xA0;Order Number.</li><li>Select the relevant items,&#xA0;Issue, and your&#xA0;Requested Resolution&#xA0;for the claim.</li><li>Finally, provide us with information about your claim in the&#xA0;Tell us what happened&#xA0;section.</li></ol>The ShipInsure team will review your claim and get back to you within 24 hours.<h3 id="how-does-shipinsure-resolve-a-claim">How does ShipInsure resolve a claim?</h3>ShipInsure offers two methods of resolution for approved claims:&#xA0;Reship&#xA0;and&#xA0;Refund.If you choose&#xA0;Refund&#xA0;as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method.If you choose&#xA0;Reship&#xA0;as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.<h3 id="how-long-do-i-have-to-file-a-claim">How long do I have to file a claim?</h3>Claims must be submitted within 14 days of the package&apos;s date of delivery per the tracking details.Not finding your question? Check ShipInsure&#xA0;<a href="https://www.shipinsure.io/merchant-faq" rel="noreferrer noopener">FAQ</a> and&#xA0;<a href="https://help.shipinsure.io/" rel="noreferrer noopener">Help Center</a> resources for more.

What is ShipInsure and How Does It Work?

At this time, we only ship orders within the contiguous United States.

At this time, we only ship orders within the contiguous United States.&#xA0;

Does earthbath® ship internationally?

For purchases made on earthbath.com, please see our return & refund policy for more details.

For purchases made on earthbath.com, please see our <a href="https://www.earthbath.com/pages/return-policy" id="isPasted" rel="noopener noreferrer" target="_blank">return &amp; refund policy</a> for more details.&#xA0;

What is your return policy?

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earthbath® Help Center

Get answers to frequently asked questions about your earthbath® order.

Order FAQs | earthbath®

Order FAQs

How can I dilute earthbath® Shampoos and Conditioners?

Do I need to dilute earthbath® shampoo before using?

What is the pH level of earthbath® shampoos?

Does earthbath® have a tearless shampoo?

What earthbath shampoo can I use on my cat?

Why can't I use earthbath® Dirty Dog Shampoo on my cat?

Can I use earthbath® Conditioner as a leave in conditioner?

What should I do if I get shampoo in my pets' eyes?

My dog got some earthbath® Shampoo in her mouth. Do I need to call the vet?

Shampoos & Conditioners

What are earthbath® Grooming Wipes made of?

Are earthbath® Grooming Wipe pouches recyclable?

Are earthbath® Grooming Wipes flushable?

Can I use earthbath® Grooming Wipes on my dog or cat's face?

Will earthbath® Eye Wipes remove tear stains?

I forgot to close my wipes and now they are dry. What do I do?

Grooming Wipes

How often can I use earthbath® Sprays on my dog?

Can I spray earthbath® No Chew Spray on furniture or shoes?

Sprays

Product FAQs

Are earthbath® products gluten free?

What is the "vegetable-derived conditioner and detangler" ingredient in earthbath® Conditioner?

Is tea tree oil safe to use on my pet?

Why do some earthbath® products contain tea tree oil? I heard that is toxic to pets.

Why do earthbath® cat products contain aloe vera? I thought it was toxic to cats.

Why do earthbath® products contain phenoxyethanol?

Ingredient FAQs

Can I just use baby shampoo on my dog?

Can I just use Dawn dish soap to wash my dog?

Can I just use baby wipes on my dog?

Why should I wash my cat?

Is it necessary to use conditioner after shampoo?

How often can I wash my pet with earthbath® products?

My dog has fleas. Can earthbath® help?

Are earthbath® shampoos flea treatment compatible?

How soon can I wash my pet after applying topical flea treatments?

My dog has really dry skin. What products can I use?

My dog has really itchy skin. What products can I use?

My pet has really sensitve skin. What products can I use?

Are earthbath® products safe to use on other pets like rabbits, hamsters, etc.?

Pet Grooming FAQs

What is the earthbath® Happiness Guarantee?

How can I speak to an earthbath® customer service agent?

Are earthbath® products tested on animals?

Do earthbath® products expire?

Are earthbath® products biodegradable?

Can I use earthbath® shampoo on myself?

Will earthbath® products help reduce human allergies?

What do I do if my pet has an allergic reaction?

Does earthbath® offer product refills?

How can I collaborate with earthbath® on social media?

Can I get some earthbath® samples?

Which organizations does earthbath® support?

General FAQs

How can I open a wholesale account with earthbath®?

I would like to use earthbath® products in my grooming salon or pet wash. How can I order your products?

How do I add my store location to the earthbath® store locator?

What is the earthbath® Better Baths Pro Club™?

Do you have product samples for dog breeders?

Pet Professionals & Retailer FAQs